Lorka AI 退款申請步驟與客訴
- Azona Ho
- 2天前
- 讀畢需時 4 分鐘
若遇到 Lorka AI 的訂閱退款爭議，可以參考以下步驟，依據其官方退款政策（Refund Policy）的規範提出申請，以提高成功退款的機率：
步驟一：立即停止使用，確保發問次數低於限制
根據 Lorka AI 的退款政策，符合退款的條件之一為「使用少於 20 則訊息」。發現功能不符預期時，請立即停止提問，保留退款資格。
步驟二：進行螢幕錄影蒐證
為避免後續發生系統無紀錄或對方單方面認定使用超量的爭議，請利用手機螢幕錄影功能記錄以下畫面：
1. 對話紀錄畫面：證明實際發問次數低於 20 次。
2. 表單送出過程：證明確實有透過 App 內的客服表單送出退款申請。
(建議：可將錄影檔上傳至 YouTube 並設為「不公開」，後續直接在信件中附上連結，避免影片檔案過大導致擋信。)
步驟三：同步寄發 Email 留存紀錄
除了使用 App 內建表單，建議務必使用您註冊的 Email 帳號，發送退款申請至官方信箱 info@lorka.ai。此舉可留下明確的寄件時間戳記，證明您確實於規定的「30 天內」提出申請。
退款要求信件範本
請直接複製以下英文內容，並填入您的訂單資訊與影片連結：
信件主旨：Refund Request - Order #[請填寫你的訂單編號] - Under 20 Messages Limit
信件內文：
Dear Lorka AI Team,
I am writing to formally request a full refund for my recent subscription purchase ($19.99 USD), in accordance with your Refund Policy.
Purchase Details:
Order Number: [請填入您的訂單編號，例如 GPA.XXXX...]
Account Email: [請填入您的註冊 Email]
Reason for Refund:
1. Under Usage Limit: I have only sent [請填入實際發問次數，例如 3] messages in total, which is strictly below the 20-message limit stated in your policy.
2. Within Refund Window: This request is being made well within the 30-day window from the purchase date.
3. Video Evidence: I have documented my usage and the request process via screen recording. You can review the evidence here: [請填入您的 YouTube 影片連結]
As I have fully met all the conditions outlined in Section V of your Refund Policy, I expect my refund to be processed.
Please process the refund to my original payment method and confirm within your stated 72-hour timeframe. Failure to process this legitimate refund may result in escalating the matter to the relevant payment gateway providers for deceptive business practices.
Regards,
[您的英文姓名或拼音]
範本重點說明：
1. 強調符合規範：信件直接點出發問次數與申請時間，皆完全符合其官方退款政策。
2. 提供錄影證據：附上 YouTube 連結，讓對方確認我方已留存客觀證據。
3. 提及金流服務商：在信件末段提醒對方，若未依規處理，將向相關的金流服務提供商（Payment Gateway Providers）反映。因金流商對消費爭議較為嚴格，此舉有助於促使開發商積極處理退款。
後續處理：遇到客服拖延的回應與催促範本
送出退款申請後，Lorka AI 官方的退款政策承諾會在 72 小時內回覆。但實務上，對方可能會刻意拖延（例如超過 120 小時才回信），並以「目前客服量較大，請耐心等候」的罐頭訊息來拖延時間。
遇到這種情況，請勿默默等待，建議立刻直接回覆該封信件，點出對方已違反自身的服務條款，並下達最後通牒。
催促與最後通牒信件範本
請直接回覆對方寄來的罐頭信，或使用以下主旨發送新信：
信件主旨：URGENT: Breach of Refund Policy (72-hour limit exceeded) - Process Refund IMMEDIATELY
信件內文：
Dear Lorka AI Team,
I have received your automated response after waiting for more than 72 hours.
Please be reminded that according to Section V of your own Refund Policy, you are obligated to review and respond within 72 hours. You have already breached your own terms of service.
As previously stated and proven by the video evidence I provided:
1. My request was submitted well within the 30-day window.
2. My usage was exactly [請填入實際發問次數，例如 3] messages, completely complying with your "under 20 messages" limit.
The delay tactics are unacceptable. Since I have fully met all your refund criteria, I demand that my refund of $19.99 USD be processed within the next 48 hours.
Failure to do so will be taken as intentional fraud, and I will escalate this matter by reporting your deceptive business practices to consumer protection agencies and the relevant payment gateway providers.
Process the refund immediately.
Regards,
[您的英文姓名或拼音]
範本重點說明：
1. 確立對方違約：明確指出對方超過 72 小時未實質處理，已違反其自行訂定的退款政策。
2. 設定最後期限：給予明確的 48 小時處理期限，拒絕無止盡的等待。
3. 施加實質壓力：再次重申將向金流服務商（Payment Gateway Providers）檢舉其詐欺行為，迫使對方為保住收款帳戶而加速退款流程。
可參考我與lorka的往來信件：
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